Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information - Name, email address, phone number, date of birth, and education level
• Account Credentials - Username and password (stored securely with encryption)
• Payment Information - Mobile money transactions (processed through secure payment gateways)
• Profile Information - Profile picture, bio, institution, region, and learning preferences
• Usage Data - Course progress, quiz scores, time spent, and feature interactions
• Device Information - Browser type, operating system, IP address, and device identifiers
• Location Data - Approximate location based on IP address or region selection

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our educational services
• To process your course enrollments and payments
• To track your learning progress and issue certificates
• To communicate with you about course updates and announcements
• To personalize your learning experience and recommendations
• To improve our platform and develop new features
• To comply with legal obligations and enforce our terms

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

You can control cookie preferences through your browser settings.

4. Information Sharing

We may share your information in the following circumstances:

• With instructors to facilitate course participation and progress tracking
• With service providers who assist in platform operations (payment processing, hosting)
• To comply with legal requirements or respond to lawful requests
• To protect the rights, property, or safety of PataElimu, users, or others
• With your consent or at your direction

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit (HTTPS/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication for all systems
• Secure data centers with physical and network protection
• Employee training on data protection practices

While we strive to protect your information, no transmission method is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account information: Until you delete your account
• Course progress: For the duration of your account plus 12 months
• Financial transactions: As required by law (typically 5-7 years)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our platform is not intended for children under 13 without parental consent:

• Users under 18 require parental or guardian consent
• We do not knowingly collect information from children under 13
• Parents may review or request deletion of their child's information

9. Third-Party Links

Our platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of these third parties.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you of any material changes via email or platform notification.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: